SERVICE DETAILS AND PRICING STRUCTURE
This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. All terms marked with * carry the same meaning as under the TC of the Company These service details and pricing structure of the Company* is hosted on the Company’s Website*, and shall subject to the Terms and Conditions (accessible here) and other policies of the Company (as amended from time to time). The Company offers services to the User(s)* of the Company’s Platforms*, to enable said User(s) to connect with each other and meet their transportation requirements. Such services are offered by the Company to its User(s) on a free of cost basis (for the time being). The following services are being offered by the Company upon payment of a “Subscription Fee” (as described below):
The features of the Loadmaal Pro services is as under:
After payment of the applicable Subscription Fee, a User shall be able to unlock the Loadmaal Pro features (the “Pro Features”) on the User Account* held by such User with the Company’s Platforms. The Pro Features shall be made available to the said User Account for the period for which the User has paid the applicable fee (the “Subscription Period”). At the end / expiry of the Subscription Period, the Pro Features shall be removed / locked from the said User Account*. Addition or Removal of Services The Company shall have the right to add more services or to remove any services, from time to time, in its sole discretion. The Company shall notify its User(s) regarding the addition or removal of services only by way of the Website, and shall not have an obligation to notify the User(s) by any other means. In case of addition of services, the User(s) may avail the same, as per the Company’s Terms and Conditions in respect of the same. Further, in case of removal of any services by the Company, the Company shall notify the same by mean of a notice upon its Website at least [.] month in advance. Upon the expiry of the said notice period, the Company shall have a right to stop providing the said services to all its customers, without any further notice and at no cost or consequence. The User(s) expressly agree and acknowledge that he / she shall have no right to seek any refunds in case of such cancellation from the Company. User’s Request to Cancel Pro Features Within the first fifteen (15) days of the payment of the Subscription Fee, the User may request (on the email ID specified below) the Company for an immediate cancellation of the Pro Features and a refund of the Subscription Fee. The Company shall review the said request and issue a confirmation to the User within [.] working days. Once the Company sends such confirmation, the cancellation shall be effective. The Company shall, within a period of ten (10) working days from the date of the cancellation being effective, refund the full amount of Subscription Fee paid by the User. Such refund shall be made to via the payment mode from which the User originally made the transaction for the Subscription Fee. After the expiry of the first fifteen (15) days from the date of payment of Subscription Fee and till the expiry of the Subscription Period, the User agrees and acknowledges to not make any requests for removal of the Pro Features from its User Account. However, the User(s) may request (on the email ID specified below) the Company that upon the expiry of the Subscription Period, the Pro Features should not be renewed. The Company shall review the said requests and notify the said User in respect of the same within 3-4 working days. Upon the Company sending such confirmation to the User, the Pro Features shall not be renewed after the expiry of the existing Subscription Period. Subject to the above, the User shall not be entitled to any refund of the Subscription Fee. Contact Details for Cancellation Requests The User(s) may make its requests under this policy by way of email sent at email@example.com. The User shall make such request along with all necessary information relating to the User Account. The Company shall have a right to reject / ignore the cancellation request in case said request is made without identifiable information at no cost or consequence to the Company.